Basic Maintenance Agreement
Parties
- Service Provider: Website Solutions By Ahsan.Inc
- Client: Client’s name and address (“Client”).
Services
Provider agrees to perform the following services for Client’s website:
- Basic Security: Implement and monitor basic security measures, including installing a security plugin and running monthly malware scans.
- Backups: Perform one full website backup per month and retain at least three monthly backups at any given time.
- Updates: Apply platform (e.g., WordPress), theme, and plugin updates on a monthly basis.
- Content/Design Changes: Make up to 12 minor content or design adjustments per month, such as text edits or image swaps.
- Analytics Report: Provide a basic analytics report once per month outlining traffic statistics and basic performance metrics.
Fees and Payment Terms
- Subscription Fee: CAD 11.25 per month, billed annually in advance for the first year. The plan renews at CAD 15.00 per month (CAD 180/year) thereafter.
- Method of Payment: Client will be invoiced and must pay by credit card or another agreed-upon method.
- Late Payments: Payments not received within fifteen (15) days of the due date may result in service suspension until payment is received.
Client Responsibilities
- Provide timely access to website administrative areas and hosting as needed.
- Supply accurate content and feedback for requested edits.
- Ensure that any third‑party services or plugins required are properly licensed.
Support and Communication
- Provider will respond to Client inquiries within two (2) business days via email or ticketing system.
- Support requests beyond the scope listed above may be billed separately at Provider’s standard hourly rate.
Term and Termination
- The agreement begins on the effective date and continues for one (1) year.
- Either party may terminate the agreement with thirty (30) days’ written notice. Upon termination, unused services are not refundable.
- Provider may terminate immediately for non‑payment or misuse of the services.
Confidentiality and Data Security
- Provider agrees to maintain the confidentiality of Client’s sensitive information.
- Provider will take reasonable measures to safeguard data during backups and maintenance.
Limitation of Liability
- Provider will not be liable for any indirect, incidental, or consequential damages arising from the performance of services. Client acknowledges that website performance may be affected by factors outside Provider’s control.
Governing Law
- This agreement is governed by the laws of Canada.
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