Premium Maintenance Agreement
Parties
- Service Provider: Your company name and address (“Provider”).
- Client: Client’s name and address (“Client”).
Services
Provider agrees to perform the following services for Client’s website:
High‑Level Security: Deploy a premium security solution with web application firewall (WAF), daily malware scanning, brute‑force protection, and ongoing security hardening.
- Daily Backups: Conduct daily backups of the website and store them on secure, off‑site storage. Maintain a minimum of seven (7) rolling backups.
- Performance Optimization: Provide high‑end performance optimization, including caching configuration, database tuning, CDN integration, and regular speed testing.
- Content/Design Changes: Perform up to 48 advanced changes per year, such as new landing pages, UI enhancements, or complex feature adjustments.
- Search Engine Optimization: Optimize up to three (3) core pages for up to five (5) target keywords (keyword research, meta tags, on‑page SEO improvements).
- Professional Analytics: Supply weekly analytics and professional reports covering traffic, conversions, SEO performance, and user behavior insights.
- Priority Support: Offer priority response within eight (8) business hours for support requests.
Fees and Payment Terms
- Subscription Fee: CAD 347.00 per month, billed monthly in advance for the first year. The plan renews at CAD 465.00 per month.
- Method of Payment: Client will be charged automatically via credit card or other agreed‑upon payment method.
- Late Payments: Failure to pay within ten (10) days of invoice may result in suspension of services until payment is received.
Client Responsibilities
- Provide timely access to hosting, domains, and third‑party service accounts.
- Supply necessary content and feedback for requested SEO and design changes.
- Maintain licenses for premium themes and plugins not included in the maintenance package.
Support and Communication
- Provider will respond to Client’s priority requests within eight (8) business hours via email or designated support channel.
- Work outside the agreed‑upon scope (e.g., new feature development) requires a separate written agreement and may incur additional fees.
Term and Termination
- The agreement term is one (1) year from the effective date, with automatic monthly renewal thereafter.
- Either party may terminate with thirty (30) days’ written notice. Fees for the current billing cycle are non‑refundable.
- Provider may terminate immediately for non‑payment or if the Client’s actions compromise security or performance.
Confidentiality and Data Security
- Provider will maintain strict confidentiality of Client’s data and employ industry‑standard security measures to protect backups and access credentials.
Limitation of Liability
- Provider’s liability shall not exceed the total fees paid by Client under this agreement during the preceding twelve (12) months. Provider is not liable for indirect, incidental, or consequential damages.
Governing Law
This agreement is governed by the laws of Canada.
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